Store Manager

Overview

Store Manager

£50,000 - £60,000

The Store Manager leads the commercial, operational and client performance of the 886 by The Royal Mint store at Burlington Arcade. The role is accountable to delivering sales growth, profitability and a premium customer experience through exceptional leadership and operational discipline.

Working closely with the Business Director, & Head of Operations, the Store Manager ensures the store operates efficiently, safely, and in full compliance with The Royal Mint's standards, policies, and legal obligations - including AML (Anti-Money Laundering) regulations, Health & Safety, and stock management controls.

Responsibilities

The Store Manager is accountable for delivering sales growth, profitability and a premium customer experience through exceptional leadership and operational discipline. The role collaborates with senior leaders to ensure the store operates efficiently, safely and in compliance with standards, policies and legal obligations.

Qualifications

We are looking for people who have:

• Significant experience in a Store Manager or equivalent leadership role within a luxury retail environment
• Proven record of delivering commercial targets and operational excellence
• A strong understanding of AML, KYC and cash handling processes within a regulated environment
• Experience managing stock integrity, audits and compliance processes

We are looking for people who are:

• Exceptional people leaders with coaching capability
• Excellent communicators with confidence in dealing with high value clients.
• Highly numerate and comfortable using sales data and KPI's to inform actions.
• Able to work flexibly, including weekends and evenings as required by business operations.

Benefits

More information and employee benefits:

• Enjoy a 9-day fortnight as part of a flexible hybrid-working model, with a blend of home working and at least three days per week in the office.
• Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
• 24.5 days holiday + bank holidays.
• Option to buy up to 5 days annual leave per annum.
• Generous Pension Scheme - with the ability to adjust your contribution amount.
• Automatic enrolment to The Royal Mint's Life Assurance Scheme.
• Access to free onsite car parking and canteen with Ground Control Coffee shop.
• Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
• Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.
• Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
• Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our 'Give a Day' incentive.