Store Manager

Store Manager - Bicester Village

Lead with Legacy. Inspire with Joy. Giving Things.

At Fortnum & Mason, we've been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.

We are now seeking an inspiring Store Manager to lead our brand-new Bicester Village retail team. This is a rare opportunity for a passionate and experienced retail leader to shape a new chapter in our legacy-someone who embodies our values and is committed to delivering exceptional service, inspiring teams, and creating joyful experiences for every customer.

Why Work For Us:

• Competitive salary + performance-based bonus

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days

• Up to 40% store and restaurant discounts

• Matched pension scheme and access to MyRewards for discounts on major retailers

• Career development opportunities across our iconic brand

• And because we value your service with us, we give you additional annual leave and incredible gifts once you've been with us for 5 years

What You'll Do:

• Lead, inspire, and develop a high-performing team to deliver exceptional customer experiences

• Champion Fortnum's values and ensure our brand is represented with elegance and excellence

• Drive commercial performance through effective planning, stock management, and visual merchandising

• Own store KPIs including sales, NPS, profit, compliance, and team development

• Ensure operational excellence, compliance, and adherence to company standards

• Act as a brand ambassador, building strong relationships with customers, partners, and the local community

What We're Looking For:

• Proven experience in a senior retail leadership role, ideally within luxury or premium environments

• A forward-thinking leader with a warm, engaging, and motivational style

• Strong commercial acumen and a track record of achieving sales, KPIs and operational targets

• Passion for food, heritage, and delivering extraordinary service

• Excellent communication and interpersonal skills

• Flexibility to work across a variety of shifts, including weekends

Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.