Store Manager

Overview

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

• Run all store operations to meet or exceed sales and KPI targets; set clear sales goals, track performance, and evolve processes to drive continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Build a positive team culture through recruiting, training, and developing the team to enable store success.
• Analyse sales data and financial reports to make informed decisions and identify opportunities operationally and commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers to purchase using best-in-class visual merchandising; ensure merchandise displays align with brand guidelines.
• Deliver the highest level of in-store service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget; ensure health & safety standards are met.
• Ensure the store complies with health and safety regulations.

Role objectives and KPI's

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive additional KPIs including but not limited to Units, Conversion, ATV, and UPT.
• Achieve upselling or cross-selling targets and maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training and that employee engagement meets company benchmarks.
• Keep operational costs within the allocated budget.

Skills and Experience

• Previous management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a strong understanding of latest trends and competitors.
• Strong leadership skills with experience coaching and developing a high-performing team.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs; ability to analyse reports and make commercial decisions.
• Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
• Promotes JD Group values to internal and external stakeholders.

Benefits

We know our employees work tirelessly to contribute to JD Group's success and offer a range of benefits, including:

• Quarterly discretionary bonus schemes
• Company discount on a wide range of products in-store and online
• Exclusive deals from retail and hospitality partners
• Access to digital health and well-being services
• Health cash plans
• Internal development courses and apprenticeships
• Employee sick pay and health care cover
• Discounted gym memberships, life assurance
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to influence positive change
• Incremental holiday allowance