Store Manager

At Missoma, we believe jewellery is more than just an accessory, it's a form of self-expression. Founded in 2007 by Marisa Hordern, we've grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.

Now, we're looking for a Store Manager to lead our Carnaby Street team. If you're passionate about creating unforgettable customer experiences, nurturing high-performing teams, and driving commercial success - all while staying true to a brand that values creativity, care, and community - this could be your next exciting step.

Why You'll Love Working With Us

At Missoma, we live by three core values:

• Authentic We value honesty, open feedback, and conscious sustainability. You'll be part of a team that genuinely cares about people and the planet.
• Collaborative Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
• Entrepreneurial We think big and act boldly. You'll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as Store Manager

You'll be the heartbeat of the store, leading by example, inspiring your team, and ensuring every customer interaction reflects the Missoma experience.

Customer Experience & Shopfloor Leadership:

• Champion a culture of exceptional service, guiding your team to deliver standout experiences from welcome to purchase.
• Build brand loyalty through our VIP and CRM programmes, and connect with the local community.
• Drive commercial success by identifying creative ways to exceed customer expectations.
• Lead your team to consistently meet and exceed monthly and quarterly KPIs.
• Handle customer feedback with empathy and efficiency, escalating when needed.
• Seamlessly integrate in-store technology into the customer journey.

Visual Merchandising:

• Implement VM directives from HQ with precision and creativity.
• Ensure the store always reflects Missoma's brand standards and aesthetic.

Team Development & Leadership:

• Onboard new team members through our 30/60/90-day induction programme.
• Lead performance reviews and ongoing training using company materials.
• Set clear expectations and ensure all team members uphold Missoma's policies and values.
• Address team issues with fairness and support, collaborating with People & Culture when needed.
• Manage recruitment processes in partnership with your management team and People & Talent.

Operations & Communication:

• Oversee stock management, deliveries, audits, and inventory processes.
• Analyse store performance and implement strategies to meet business goals.
• Maintain strong communication with HQ and across teams.
• Manage rotas and payroll files accurately and on time.
• Keep all store records organised and up to date.

What You'll Bring

You don't need to tick every box, but here's what will help you thrive:

• 5+ years' experience in retail management, ideally in luxury or high-volume environments.
• Proven ability to drive sales and lead teams to success.
• Strong communication, problem-solving, and visual merchandising skills.
• A collaborative leadership style that inspires and empowers others.
• Familiarity with Microsoft Office and retail systems.
• A passion for Missoma's brand, mission, and aesthetic.

What You'll Get

• Competitive compensation
• Retail management bonus scheme
• Generous staff discount
• Flexible jewellery uniform allowance
• Medicash Healthcare Cash Plan
• Enhanced parental leave after 2 years service

Ready to Lead With Confidence?

If you're looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that's redefining jewellery, we'd love to hear from you.