Store Manager

Store Manager

Department: Region 11

Employment Type: Permanent - Full Time

Location: Guildford

Reporting To: Dan Cramphorn

Compensation: £33,000 / year

Description

Here at Safestore, our people make the difference. We're a friendly team that thrives on providing exceptional customer service while selling the right storage solutions to our customers.

Basic starting salary: £33,000 per annum, including a bonus that can increase your total earnings to up to £37,950 per year.

As a Store Manager, you will lead by example, providing your team with encouragement and training. You will motivate them to deliver an excellent customer experience and build strong customer relationships. You will also drive your team's performance and focus on maximising sales.

We want you to be yourself, and soon you'll be part of the Safestore team, delighting our customers and hitting your store's bonus targets.

This is a full-time, permanent role working 40 hours per week on a rota basis, covering 5 out of 7 days. Shifts fall within our hours: Monday to Saturday from 7:30am to 6:30pm (with extended hours until 8:30pm on Thursdays) and Sundays from 10:00am to 4:00pm.

What we will offer you:

• 28 days paid holiday per year (including bank holidays)
• Bonuses based on achieving targets
• Enhanced parental leave
• Pension scheme
• Healthcare cash plan for colleagues
• Wellbeing initiatives such as discounted gym memberships and a cycle-to-work scheme
• Sharesave scheme with a strong track record of success
• Colleague and family discounts on Safestore products and services
• Employee Assistance Programme

What you will offer us:

• Sales: Achieve targets by understanding customer needs and advising on the best solutions, from enquiry to move-in, and driving store performance (P&L).
• People: Lead and motivate the team through coaching and constructive feedback to enhance performance.
• Customer service: Maximise customer experience through exceptional service.
• Store Standards: Manage store responsibilities, including Health and Safety, and maintain high standards to create a positive impression.

A successful Store Manager will:

• Have previous management experience
• Possess an operational background in a customer-facing environment such as retail or consultative sales
• Be able to lead and coach a team for performance
• Communicate effectively and build relationships with stakeholders
• Have strong commercial acumen
• Lead your team through the fast-moving storage industry environment