Store Manager - Givenchy - Harrods

Overview

Store Managers are the entrepreneurs of their store. They treat the business as their own, taking full ownership for people, clients, performance, and the consistent expression of the Maison.

They succeed by building engaged teams, cultivating meaningful client relationships, and translating strategy into daily excellence - leading with clarity, trust, and accountability rather than control.

ROLE PURPOSE

To lead a Givenchy store as a business, developing people, embedding a strong client culture, and delivering sustainable commercial performance while protecting brand integrity.

The Store Manager ensures that standards are lived through behaviour and leadership presence, not enforced through hierarchy.

WHAT YOU OWN

YOUR STORE AS A BUSINESS

• Full accountability for store performance, culture, standards, and reputation
• Translating commercial insight into action while balancing short-term results and long-term brand equity
• Protecting the Maison's image through disciplined, thoughtful execution

YOUR TEAM

• Building, developing, and retaining an engaged, high-performing team
• Creating a culture of trust, ownership, and accountability
• Coaching individuals and preparing future leaders through feedback and development

YOUR CLIENTS

• Championing client relationships as the foundation of sustainable performance
• Ensuring clienteling is lived as a mindset, not a process
• Building a loyal local client community rooted in trust and emotional connection

Job responsabilities

KEY RESPONSIBILITIES

• LEADERSHIP & CULTURE: Create an environment where teams feel motivated, respected, and empowered
• Lead with presence, professionalism, and authenticity
• Encourage collaboration, open communication, and shared accountability

• EMPOWERMENT & ACCOUNTABILITY: Delegate with clarity and trust, enabling autonomy at team level
• Use performance data to coach improvement, not to micromanage
• Take ownership for decisions and outcomes, addressing issues proactively

• PERFORMANCE & BRAND EVANGELISM: Drive sustainable commercial performance
• Ensure brand standards are understood, lived, and protected
• Balance execution excellence with human, values-led leadership

• HOW YOU LEAD: Think and act like an owner
• Build trust through consistency, fairness, and visibility
• Encourage autonomy while providing clarity and direction
• Hold high standards without eroding engagement

• WHAT SUCCESS LOOKS LIKE: Engaged, capable teams who act with ownership
• Consistent, elevated client experience
• Strong commercial results driven by relationships
• A store that feels warm, confident, and unmistakably Givenchy

EXPECTED BEHAVIOURS

• ENTREPRENEURIAL & RESULTS-ORIENTED: Demonstrates ownership and accountability for store performance; anticipates challenges and identifies opportunities for improvement; makes informed decisions aligned with Maison priorities
• PEOPLE-CENTERED LEADER: Leads with empathy, emotional intelligence, and respect; develops others through coaching and constructive feedback; builds strong, trusting relationships with teams and stakeholders
• CLIENT-FOCUSED & BRAND-DRIVEN: Places the client at the centre of all decisions; ensures consistency, excellence, and authenticity in service; protects and enhances the image and values of Givenchy
• INTEGRITY & PROFESSIONALISM: Acts with honesty, fairness, and responsibility; upholds company policies, ethics, and compliance standards; models resilience, adaptability, and continuous learning

Profile

CORE COMPETENCIES

PEOPLE & TALENT MANAGEMENT

• Proven experience leading and developing retail teams
• Strong coaching and performance-management skills
• Ability to create inclusive, engaged, and high-performing environments

CLIENT EXCELLENCE

• Solid clienteling and relationship-management capability
• Confidence engaging with loyal and high-value clients
• Strong service mindset aligned with luxury standards

COMMERCIAL ACUMEN

• Understanding of retail KPIs and store economics
• Ability to balance short-term performance with long-term brand value
• Analytical and action-oriented mindset

SELF-LEADERSHIP

• High level of accountability and self-awareness
• Emotional intelligence and resilience
• Commitment to personal and professional development

WHAT SUCCESS LOOKS LIKE

An engaged, motivated, and well-developed store team; Consistent delivery of Givenchy's client experience standards; Strong and sustainable commercial performance; Loyal clients who return for relationships and service excellence; A store that reflects the elegance, warmth, and identity of the Maison