Store Manager - Cardiff Store

About POP MART

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Store Manager - Cardiff Store Industry: Designer Collectibles Location: St David's Dewi Sant, Bridge St, St Davids Centre, Cardiff CF10 2EF Job Type: Full-Time, Permanent

About POP MART

POP MART (HKEX: 09992) is a leading global company in the trend culture and entertainment industry. Centred around IP, POP MART has built a comprehensive platform for creative incubation and IP operations, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and HIRONO. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across over 30 countries and regions. Through multiple cross-border e-commerce platforms, we reach customers in more than 90 countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem spanning multiple industries, strengthening the emotional connection between fans and its IPs while creating new opportunities for growth. Our ventures include the world's first immersive IP-themed park in the art toy industry, global licensing and co-branding partnerships with leading brands, and internationally recognised art toy exhibitions. In Europe, POP MART has established a strong presence across the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, while continuing to expand into new high-potential markets. For more information, please visit or our LinkedIn Careers page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
• Work with passionate teams across different countries, united by a shared love for designer collectibles and exceptional customer experiences.
• Develop your skills through hands-on projects, collaborative learning, and opportunities to grow your career.

The Role

We are looking for an experienced Store Manager to lead our Cardiff Store. This is a key leadership role responsible for overseeing all aspects of store operations while ensuring exceptional customer service, operational excellence, and commercial success. You will inspire and develop your team, drive sales performance, and ensure every customer enjoys an outstanding POP MART experience. Reporting directly to the Area Manager, you will play a key role in supporting the successful launch and ongoing operation of one of our newest retail locations.

Key Responsibilities

• Oversee all aspects of store operations, including sales, customer service, inventory management, and team supervision.
• Drive sales performance by delivering store KPIs and implementing commercial action plans.
• Deliver exceptional customer service and resolve customer concerns professionally.
• Recruit, train, mentor, and develop your team to achieve excellent performance.
• Ensure all team members comply with company policies and operational procedures.
• Monitor stock levels and work closely with the merchandising team to ensure timely replenishment.
• Minimise stock discrepancies through effective inventory control and loss prevention measures.
• Maintain excellent visual merchandising standards and store presentation.
• Oversee cash handling procedures, including opening and closing routines.
• Conduct regular team meetings to communicate business objectives and operational updates.
• Manage rotas, payroll administration, and sales reporting.
• Ensure compliance with company policies, health and safety standards, and all relevant legislation.
• Be flexible to work weekends, evenings, and peak trading periods when required.

Required Qualifications

• Minimum 4 years' experience in retail management, preferably within premium, lifestyle, fashion, or specialty retail.
• Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent retail management experience).
• Excellent written and spoken English.
• Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Proven track record of achieving sales targets and improving store performance.
• Excellent organisational, planning, and problem-solving skills with strong attention to detail.
• Experience managing rotas, payroll, operational reporting, and store KPIs.
• A customer-focused mindset with a passion for delivering exceptional retail experiences.

Desirable Skills

• Additional language skills.
• Experience within the toy, collectibles, lifestyle, or premium retail industry.
• Knowledge of visual merchandising principles and techniques.
• Experience using retail management software and point-of-sale (POS) systems.

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs.
• A structured bonus scheme linked to company and individual performance.
• Access to a confidential Employee Assistance Programme (EAP).
• Ongoing training and development opportunities.
• Regular team events and celebrations.
• Company pension.
• Health and wellbeing programme.
• 40-hour working week with 7-hour shifts and a 1-hour paid lunch break.

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.