Store Manager - Canary Wharf

Voted one of the Sunday Times Best Places to Work 2025.

Due to continued growth, we are proud to announce the upcoming opening of our new Canary Wharf boutique, anchored by a prestigious Omega showroom. This is an opportunity to join one of London's most exciting luxury retail launches and become part of a high-performing team within one of the UK's leading luxury jewellers.

At Chisholm Hunter, we believe luxury retail is about far more than transactions. It is about creating memorable experiences, building lasting client relationships, and delivering a level of service that is truly a cut above.

We are looking for ambitious, and commercially driven individuals who thrive in a premium environment and take pride in delivering exceptional customer experiences.

About Chisholm Hunter

Founded in 1857, Chisholm Hunter is a multiple award-winning family owned jeweller with a proud heritage in luxury watches and fine jewellery.

At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These values guide the way we work with our clients, colleagues, and communities.

Who Succeeds Here

You will thrive in this role if you:

• Enjoy working in a fast paced luxury environment
• Take pride in presentation and professionalism
• Are naturally warm, confident, and relationship driven
• Are motivated by standards, results, and personal development
• Have a passion for luxury watches, jewellery, and client experience

Why Join Chisholm Hunter?

• Competitive salary with industry leading bonus potential
• Exceptional career progression opportunities within a growing luxury business
• Over 80% of our management team were promoted internally
• Opportunity to work with world renowned luxury brands
• Generous colleague discounts across Chisholm Hunter and Barclays Diamonds
• Private Healthcare for Managers and Health Cash Plan
• Professional development support including funded JET qualifications
• Be part of a respected family owned business with ambitious growth plans

Your Responsibilities

We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

1. People Management - holding regular 1:1s, coaching and developing and creating a winning environment and celebrating success
2. Sales Floor Management - ensuring all of our processes are followed and the client needs are being exceeded
3. Sales Excellence - support your team to meet and exceed sales targets while role modeling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross sell of relevant complementary products, enhancing the overall shopping experience for our clients.
4. Building Long Lasting Client Relationships - taking client care to the next level, going the extra mile

We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like minded, competitive, driven, commercial and people focused leaders to share our journey.

During your initial induction you will be mentored by an experienced Chisholm Hunter manager and have the support of trained colleagues and we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We will gradually transition you into the accountability for management responsibilities.

Qualifications & Experience

• Previous retail sales/management experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours

If you are passionate about luxury retail and want to be part of an exciting new chapter for Chisholm Hunter in Canary Wharf, we would love to hear from you.