Store Host - Full time Christmas

Store Host - Christmas Temp (37.5 hours) Store Host - Christmas Temp (37.5 hours) A bit about the role

As a Store Host, you will:

• Be the first point of contact for customers, offering a warm and genuine welcome.
• Proactively engage with customers to deliver an extraordinary festive shopping experience.
• Anticipate and identify customer needs, using curiosity and initiative to go above and beyond expectations.
• Handle customer concerns with empathy and professionalism, escalating to the Management Team when appropriate.
• Share knowledge and passion for Selfridges' unique offering, inspiring both customers and colleagues.
• Bring the Selfridges Christmas story to life through meaningful conversations and storytelling.

A bit about you

As a Store Host, you will:

• Communicate with clarity, confidence, and professionalism with customers, colleagues, and managers alike.
• Embody the Selfridges brand, representing it with pride and festive spirit.
• Put the customer at the heart of everything you do, consistently delivering a bespoke and exceptional level of service.
• Demonstrate flexibility and adaptability in responding to diverse customer needs during the busy holiday season.
• Show initiative by offering additional services and creating magical moments that exceed expectations.
• Understand and reflect international etiquette to provide a truly global standard of service.
• Share valuable customer feedback with the wider team to continuously enhance service levels.