Store CX Leader: Omnichannel & Customer Excellence

Zara UK & Ireland seeks a Customer Experience Manager (Store-based) to lead customer experience across all channels, drive store sales, and ensure a seamless in-store and online journey. You will develop strategies, oversee payroll/ER processes, and train teams to deliver outstanding service while maintaining store standards and security.

The role requires full-time availability, including evenings and weekends, reporting to the Store Director/General Manager, and close collaboration with