Specialist Medicine Access and Performance Manager

Specialist Medicine Access and Performance Manager NHS AfC: Band 7

Main area Specialist Medicine Grade NHS AfC: Band 7 Contract Permanent Hours Full time - 37.5 hours per week (7.5hrs per day, on site.) Job ref 321-MRC B7

Site Specialist Medicine Directorate Offices Town Headington Salary £47,810 - £54,710 Per Annum / Pro Rata Salary period Yearly Closing 20/11/:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Job overview

The Access & Performance Manager will support the Directorate General Manager and Deputy Directorate General Manager in the delivery of the directorate's elective access key performance indicators. The post holder will assist the directorate in ensuring that systems are in place to achieve delivery of the directorate patient access targets and support the development, implementation, monitoring and revision of plans to support the delivery of the 18 week RTT & Cancer targets and implement actions as necessary to maintain delivery.

The post holder will be responsible for the implementation of process change that will actively promote and enhance the patients experience and pathway. Working closely with other senior staff within the directorate and division to effectively manage and take an active role in the continual development of the Outpatient Booking & Waiting List administrative service.

The post holder will ensure that the administration and co ordination of the elective waiting lists in the directorate is carried out to the highest standards, in a consistent and timely manner by taking an active training and support service for staff across the directorate relating to all aspects of elective access.

The post holder will also work with the Service Management Teams, Clinical Director, Matron's, Finance and Human Resource Managers to support service developments and new ways of working.

Main duties of the job

• Raise awareness and work with key staff to transfer appropriate knowledge and training of elective care systems, processes and standards across the organisation.
• Communicate appropriately with all levels of staff within the Trust, individually and in groups, using a variety of media including written reports; presentational and verbal skills.
• Provide communication and support to clinical and administrative staff on all aspects of waiting list management.
• Use expert knowledge to evaluate systems and instigate process changes to support the Directorate.
• Work with Service Managers to offer ideas for potential solutions to capacity and demand challenges.
• Analyse information provided by the Trust Information Team daily regarding waiting list statistics and act upon it accordingly.
• Extract required information from various reporting platforms including Excel and EPM by filtering, pivoting and disseminating this information in a user friendly format to Directorate staff.
• Create action plans as needed using specific information obtained from different sources.
• Identify opportunities to promote the work of the Directorate.
• Attend meetings on behalf of the Directorate and ensure that all relevant information arising from such meetings is accurately communicated.
• Develop and maintain effective communication mechanisms across the directorate and all divisions.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.

Person specification Education

• Educated to Degree level or equivalent qualification/experience.
• Evidence of continued professional development (CPD).

Experience

• Acute NHS operational management experience, in a complex organisation.
• Extensive experience in the use of NHS hospital IT systems.
• Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
• Business, Financial and Performance management experience.
• Experience of designing/improving business systems and processes.

Knowledge

• An awareness of general management theory and practice, including quality, financial management, HR management and service/business development.
• Expert on RTT, Cancer and Elective Access Standards.
• Broad understanding of the NHS and key policy issues that affect business performance.

Skills, Personal Qualities and Abilities

• First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers.
• Competent with MS Office software.
• Able to present well reasoned and structured argument orally and in writing.
• Results orientated and delivery against targets and deadlines.

Intrests and motivation to do the job

• Desire to succeed and make a real impact on the quality of care and efficiency of services provided.
• Able to analyse and make judgements in complex situations.
• Awareness of own limitations and ability to seek guidance where appropriate.
• Ability to manage change.
• Committed to achievement of overall Trust performance and willing to challenge practice/behaviours that undermine the need to work as one team within the Trust. Sets high standards and motivated to achieve these.
• Committed to living the Trust's values, willing to inspire others to act in accordance with those values and motivated to use those values to drive business performance and service development.
• Comfortable in challenging traditional approaches - enjoys winning support for new ideas.

COVID 19

Vaccination remains the best way to protect yourself, your family, your colleagues and our patients. While vaccination is not a condition of employment, we encourage staff to get vaccinated. Further information is available on the Oxfordshire County Council website.

Vacancy Closures

Please note, this vacancy may close early if a high volume of applications are received.

Probation Period

This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing

Please provide correct work related email addresses for references. Your first referee should be your line manager, supervisor or clinical lead from your current or most recent post or place of study. If you have previously worked for the Trust, a reference from your last Manager is required.

Next Steps

Read the job description and person specification carefully. Your supporting statement should reflect these criteria. Candidates selected for interview will be contacted after short listing, usually within 2 weeks. The majority of correspondence will be via the e recruitment system; check emails regularly.

No unsolicited recruitment agency telephone calls or emails. Employer certification / accreditation badges

The postholder will have access to vulnerable people and is subject to the Rehabilitation of Offenders Act. Disclosure to the DBS is required.

Application numbers

The job advertisement will close automatically once the application limit is reached, regardless of the advertised closing date.

Contact

Name: Sharon Maxwell
Job title: Deputy Directorate Manager
Email:
Telephone:
Additional information: Candidates are strongly encouraged to contact Sharon Maxwell before applying.

Domestic / catering / portering services

Domestic / catering / portering services at the John Radcliffe Hospital are provided by Mitie. Domestic / catering / portering / maintenance engineer services at the Churchill Hospital and Nuffield Orthopaedic Centre are provided by G4S. Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

Departments and services

You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.