Spa Therapist
Posted 3 hours 41 minutes ago by Schloss Roxburghe Hotel & Golf Course
£13.91 Hourly
Permanent
Full Time
Other
Scottish Borders, Kelso, United Kingdom, TD5 8JZ
Job Description
We are looking for an experienced and attentive Spa Therapist to join the Spa team at the luxury Spa at SCHLOSS Roxburghe!
This is a permanent position, and we are looking to fill both a full-time or part-time position , working either 40 or 24 hours a week, with a competitive salary of £13.91 per hour and additional benefits including amazing discounts, free meals, free golf membership and a full Employee Assistance Program. Availability to work weekends is essential.
Based at the heart of the Spa experience you will perform all professional spa treatments and therapies available ensuring the highest level of standards and customer service is delivered to all guests. You will also ensure a warm, professional, and efficient guest experience for all guests visiting the Spa, including prior, during and after their treatments.
Your Key Responsibilities:
You will be able to perform our full range of treatments available, including massages, facials, and body treatments
Provide the highest level of customer service to our guests, ensuring a warm, professional, and efficient service at every stage of the spa guest journey, with a key focus on attentive and luxury service
Ensure your spa treatment room is always well stocked and fully set up before beginning a treatment, adhering to all hygiene standards and health and safety regulations according to standards and procedures
You will contribute to ideas and initiatives to drive innovation in the department
Actively promote and professionally advise guests of other spa services treatments, and products available at the spa
Assist in promoting spa & body care products to guests and offer full product knowledge
You will request, collect stock and supplies in accordance with minimum stock levels
Share and communicate to the Spa management and maintenance teams any guest related concerns, products or equipment needs and technical service requests
Assist in keeping accurate written records of treatments and products used in view of repeat guests.
Participate in on-going training, with assistance from your designated trainer and continue to study your skill
Your Knowledge & Capabilities:
You have a passion for delivering exceptional guest service and take great pride in your work
You have excellent communication and interpersonal skills
You are enthusiastic and have a positive and can-do personality
You take pride in your personal presentation and demonstrate a high level of hygiene and grooming
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
Proven Experience/Qualifications:
Level 3 NVQ/SVQ or equivalent in Beauty Therapy qualification essential
Minimum of 1 years' experience in performing Spa and Beauty treatments
Proven experience in the luxury Spa & Wellness industry preferred
Good knowledge of Spa, wellness & beauty treatments preferred
Benefits :
Share of gratuities on a pro-rata basis
30 days paid holiday after 1 year of service
50% discount on food & beverage for Employee and up to 4 guests
30% discount in our Pro Shop
Free meals whilst on shift
Free golf membership
Free on-site parking
Recommend a friend scheme
Quarterly recognition programme
Employee and Family rates and discounts in Hyatt hotel upon availability
Employee discounts at our 12.18 Hotel Collection
Access to exclusive perks, offers, and discounts on our colleague platform
Telus Health employee assistance program, offering support and confidential advice for you and your family when you need it most
Access to wellbeing articles, podcasts, tools and resources
Job Types: Full-time, Permanent
Pay: £13.91 per hour
Benefits:
Discounted or free food
Employee discount
On-site parking
Work Location: In person
This is a permanent position, and we are looking to fill both a full-time or part-time position , working either 40 or 24 hours a week, with a competitive salary of £13.91 per hour and additional benefits including amazing discounts, free meals, free golf membership and a full Employee Assistance Program. Availability to work weekends is essential.
Based at the heart of the Spa experience you will perform all professional spa treatments and therapies available ensuring the highest level of standards and customer service is delivered to all guests. You will also ensure a warm, professional, and efficient guest experience for all guests visiting the Spa, including prior, during and after their treatments.
Your Key Responsibilities:
You will be able to perform our full range of treatments available, including massages, facials, and body treatments
Provide the highest level of customer service to our guests, ensuring a warm, professional, and efficient service at every stage of the spa guest journey, with a key focus on attentive and luxury service
Ensure your spa treatment room is always well stocked and fully set up before beginning a treatment, adhering to all hygiene standards and health and safety regulations according to standards and procedures
You will contribute to ideas and initiatives to drive innovation in the department
Actively promote and professionally advise guests of other spa services treatments, and products available at the spa
Assist in promoting spa & body care products to guests and offer full product knowledge
You will request, collect stock and supplies in accordance with minimum stock levels
Share and communicate to the Spa management and maintenance teams any guest related concerns, products or equipment needs and technical service requests
Assist in keeping accurate written records of treatments and products used in view of repeat guests.
Participate in on-going training, with assistance from your designated trainer and continue to study your skill
Your Knowledge & Capabilities:
You have a passion for delivering exceptional guest service and take great pride in your work
You have excellent communication and interpersonal skills
You are enthusiastic and have a positive and can-do personality
You take pride in your personal presentation and demonstrate a high level of hygiene and grooming
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
Proven Experience/Qualifications:
Level 3 NVQ/SVQ or equivalent in Beauty Therapy qualification essential
Minimum of 1 years' experience in performing Spa and Beauty treatments
Proven experience in the luxury Spa & Wellness industry preferred
Good knowledge of Spa, wellness & beauty treatments preferred
Benefits :
Share of gratuities on a pro-rata basis
30 days paid holiday after 1 year of service
50% discount on food & beverage for Employee and up to 4 guests
30% discount in our Pro Shop
Free meals whilst on shift
Free golf membership
Free on-site parking
Recommend a friend scheme
Quarterly recognition programme
Employee and Family rates and discounts in Hyatt hotel upon availability
Employee discounts at our 12.18 Hotel Collection
Access to exclusive perks, offers, and discounts on our colleague platform
Telus Health employee assistance program, offering support and confidential advice for you and your family when you need it most
Access to wellbeing articles, podcasts, tools and resources
Job Types: Full-time, Permanent
Pay: £13.91 per hour
Benefits:
Discounted or free food
Employee discount
On-site parking
Work Location: In person