Sourcing Manager

Job Overview

Provide exceptional customer service while resolving more complex customer needs and requests across multiple communication channels, including chat, email, and phone.

Accountabilities

• Provide customer service and resolve complex and specific customer needs, offering a unique, personalized resolution for each case.
• Collaborate with teams across the bank to align and integrate customer care processes.
• Identify areas for improvement and recommend changes in customer care processes.
• Provide feedback and coaching to colleagues on highlighted improvement areas.
• Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.
• Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identify industry trends and developments to implement best practice and improve customer care efficiency and effectiveness.

Assistant Vice President Responsibilities

• Consult on complex issues and provide advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies and procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls related to the work performed.
• Collaborate with other areas of work to keep up to speed with business activity and strategy.
• Engage in complex analysis of data from multiple internal and external sources to solve problems creatively and effectively.
• Communicate complex information, including sensitive or difficult-to-communicate content.
• Influence or convince stakeholders to achieve outcomes.

Values and Mindset

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset of Empower, Challenge, and Drive.

Role: Sourcing Manager

Join the Group Sourcing function, taking ownership of a defined sub category within a global, group wide remit.

Responsibilities

• Develop and maintain category strategies and plans, collaborating with business stakeholders to understand demand and shape pipelines.
• Lead end to end sourcing activity, including running RFX processes, negotiating commercial terms, onboarding suppliers, and managing contractual agreements.

Qualifications & Experience

• Proven experience in strategic sourcing or procurement, including delivering complex RFX processes and leading commercial negotiations.
• Strong ability to prioritise and deliver outcomes, with a track record of owning and completing work across a diverse portfolio.
• Self starter mindset, with the ability to build relationships and manage stakeholders independently across a broad category.
• Good understanding of contractual terms and commercial structures, and supplier onboarding.
• Strong influencing and stakeholder engagement skills, with the ability to stay on top of a portfolio and drive proactive outcomes.
• Experience using AI or data tools to generate market insights and support sourcing decisions.
• Familiarity with procurement systems (Coupa, SAP, etc.) and strong MS Office capability.
• Understanding of working within a regulated or controlled environment, including awareness of controls and governance.

Assessment Criteria

• Risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, and job specific technical skills.

Location

This role is based in Glasgow, Northampton, Manchester, or Knutsford.