Soporte Help Desk VIP

Posted 2 days 5 hours ago by Insud Pharma

Permanent
Not Specified
Other
Madrid, Spain
Job Description

Madrid (with international travel required) Insud Pharma Apple Home Automation Audiovisual Systems


Insud Pharma is looking for a VIP Help Desk Support professional to provide high-level technical assistance to our Family Office. This role focuses on ensuring the seamless operation of all personal and home tech systems - with a strong emphasis on Apple devices, home automation, and premium audiovisual solutions.


What You'll Do


  • Deliver Level 2 support to VIP users, offering responsive, discreet, and high-quality service.
  • Maintain and troubleshoot Apple devices (Mac, iPhone, iPad, Apple TV, etc.).
  • Manage and support home automation systems (e.g., KNX, Control4, Lutron, Crestron).
  • Optimize audio and visual systems for premium in-home experiences (home theaters, projectors, smart screens, Hi-Fi speakers).
  • Contribute to custom technology projects aligned with executive needs.
  • Identify and resolve hardware, software, and network issues.
  • Document technical procedures and solutions for future use.
  • Travel internationally as needed to provide on-site support.


What We're Looking For


  • 5-10 years of experience in VIP technical support (Level 2), ideally in executive or high-profile environments.
  • Strong technical knowledge of:
  • macOS, iOS, Windows
  • Apple device setup and support
  • Networking: WiFi, LAN, VPN
  • Smart home and automation platforms
  • High-end audio/video systems
  • Excellent interpersonal skills and professionalism in working with VIP users.
  • Ability to stay calm under pressure and solve problems efficiently.
  • Willingness to travel up to 50% of the time.
  • Advanced English required.
  • Degree in IT, Engineering, or related fields (Master's a plus).
  • Desirable: familiarity with SAP HANA, pharma-specific tools (e.g., Veeva, TrackWise), and strong cybersecurity awareness.


Why Join Us?


  • Be at the core of technical excellence in an international, purpose-driven company.
  • Work with cutting-edge technologies in a unique and high-impact environment.
  • Collaborate closely with top executives and make a tangible difference in their daily operations.


Ready to bring your technical talent to the next level? Join Insud Pharma and be the key to seamless innovation at the highest level.