Solutions Engineer
Posted 1 day 22 hours ago by Maxcontact
Our Adoption team, part of the Customer Success Team, manages the customer journey with MaxContact through onboarding, configuration, and proactive support to ensure successful adoption of our solutions.
This role encompasses Customer Care (Support) and Onboarding (Implementation), vital for enabling clients to achieve their success outcomes.
This is a hybrid role based in Manchester, with necessary customer visits.
We seek individuals with over 1 year of experience in a SaaS environment, particularly in Support or Implementation roles involving customer interaction.
Key Responsibilities- Guide clients on using our SaaS products via email, webchat, or phone.
- Support post-go-live activities during onboarding to ensure client adoption and success.
- Deliver SMB onboarding projects focusing on discovery, design, build, configuration, testing, and go-live.
- Collaborate across teams within the company.
- Ensure positive client experiences, measured through survey scores.
- 25 days holiday plus bank holidays, increasing to 30 days.
- Cycle-to-work scheme, birthday day off, pension, team socials, and other benefits.
Founded in 2014, MaxContact is a leading UK-based CCaaS provider, offering a cloud-native platform for omnichannel customer engagement, committed to innovation and growth.