Solution Consultant/ Housing Specialist (UK- Based, Remote)

RESPONSIBILITIES

• Support iProperty Cloud implementations, ensuring successful delivery and adoption. Prepare, coordinate, and run customer-facing workshops, capturing requirements and stakeholder feedback
• Design business processes and document requirements, including As-Is and To-Be processes, features, and business needs
• Engage with stakeholders across multiple business areas to identify business needs, pain points, and quick wins
• Lead on direct engagement with existing and prospective customers to understand their business objectives, key requirements and pain-points to propose solutions that respond to business requirements and needs
• Clearly communicate business requirements and processes to delivery teams to ensure successful outcomes
• Manage requirements and traceability throughout the project lifecycle, ensuring scope control and alignment to business objectives
• Lead or contribute to improvement initiatives supporting ongoing business and platform development

CONTENT & TRAINING

• Create and maintain iProperty Cloud content, documentation, and training materials
• Develop internal and external resources to support customer adoption and platform understanding.

CUSTOMER & PROSPECT ENGAGEMENT

• Deliver structured product demonstrations and solution walkthroughs to customers and prospects
• Act as a key point of contact for customer and prospect questions related to iProperty Cloud
• Contribute to commercial opportunities, including proposals, tenders, and solution inputs
• Build and maintain strong relationships with customers, prospects, and internal stakeholders
• Identify opportunities to improve customer adoption and value from iProperty Cloud
• Collaborate closely with delivery team to ensure aligned outcomes
• Represent TechLabs London and iProperty Cloud at client meetings, workshops, and industry events if needed

REQUIREMENTS

• Experience in the UK Housing industry is essential
• Experience in a consulting or customer-facing technology role is highly desirable
• Strong experience in designing and documenting business processes
• Proven ability to run effective customer-facing workshops, demos and act on stakeholder feedback
• Ability to understand business needs, technology solutions, products, and market approaches
• Strong relationship-building skills with stakeholders from varied backgrounds
• Excellent organisational skills with the ability to work independently and take initiative
• Comfortable working in a fast-paced, demanding environment with quick turnaround times
• Excellent technical and IT skills, with the ability to learn and demo new technologies
• Experience working with Microsoft Dynamics 365 and Power Platform is desirable
• Experience working in Agile SCRUM or Agile Kanban environments
• Effective use of remote collaboration tools (e.g. Microsoft Teams, Azure DevOps, Slack)
• Fluency in spoken and written English

WORK ARRANGEMENTS

• UK-based, full-time, permanent role
• Remote working available, provided you can work effectively
• Occasional travel to client sites, meetings, and events as required