Solution Architect (ServiceNow)

Solution Architect (ServiceNow)

Duration: 3 - 4 months (Initial)

Location: Manchester (Hybrid - 2 to 3 days a week on site)

IR35 Determination: To be confirmed (pending assessment)

Overview

Our client is seeking an experienced Solution Architect (ServiceNow) to provide additional architectural capability for a Global Service Delivery (GSD) initiative.

The role will focus on assessing and defining the target architecture for key use cases within a Shared Service Centre environment. This is a delivery-focused contract role requiring strong architectural leadership and the ability to engage effectively with business stakeholders.

Responsibilities

• Assess current-state systems and define target-state architecture for Shared Service Centre use cases
• Lead solution design activities aligned to the Global Service Delivery programme
• Translate business requirements into clear, scalable technical designs
• Produce architecture documentation, design artefacts, and recommendations
• Facilitate design thinking and solution workshops with business and technical stakeholders
• Provide architectural oversight across workflow, asset, and HR platforms
• Ensure solutions align with enterprise standards and best practices

Skills & Experience

• Proven experience as a Solution Architect in complex enterprise environments
• Strong experience with workflow platforms, particularly ServiceNow
• Exposure to Asset Management platforms (eg IBM Maximo)
• Experience working with HR platforms (eg SAP SuccessFactors)
• Ability to lead design thinking and architectural decision-making
• Strong stakeholder management and communication skills
• Self-starter capable of working with minimal supervision
• Experience supporting shared services or global delivery models (desirable)