Solution Architect (observability)

Job Description

• From solution architecture point of view, own and evolve enterprise observability platform (Grafana, Loki, Mimir, Tempo, OpenTelemetry) deployed across on-prem and GCP
• Drive platform scale-out strategy based on onboarding growth, data volumes, and regional expansion
• Lead rollout into new geographies (GCP/on-prem), ensuring consistency, resilience, and compliance
• Enable internal client onboarding and adoption, tailoring observability patterns to application and data requirements
• Translate client-specific needs into standardised yet flexible observability architectures
• Define and enforce multi-tenant architecture, isolation, RBAC, and governance models
• Establish reusable onboarding frameworks, templates, and automation for tenant provisioning
• Drive application and data observability adoption (instrumentation patterns, OTEL standards, pipeline observability)
• Work closely with platform, and engineering teams to ensure scalable ingestion, storage, and query performance
• Optimise platform for cost, performance, and operational efficiency as adoption increases
• Act as a hands-on architect - capable of troubleshooting, tuning pipelines, and extending platform capabilities
• Create and maintain standard architecture designs, reference implementations, and client-facing service documentation
• Provide technical leadership and advisory across onboarding, architecture reviews, and observability maturity journeys
• Ensure global consistency with local flexibility across regions, platforms, and business units
• Distilling AI driven Roadmap and architecture
• Business and commercial acumen to showcase ROI of the solution.