Soft Services Supervisor

About the Role

Working Pattern: Monday to Friday, mainly 09:00-18:00, however occasional early shift checks and late shift checks may be required.

Role Overview

Senior Cleaning Supervisor - Corporate Office Central London

We are looking for an experienced and hands on Senior Cleaning Supervisor to lead our team within a prestigious corporate office in Central London. We are looking for a leader who is humble enough to clean a washroom, confident enough to challenge poor performance, professional enough to build lasting client relationships, and passionate enough to inspire others every day. This is not a desk based management role. The supervisor leads by example, supports the team on the floor, and is happy to step in and carry out cleaning duties when required.

Key Responsibilities

• Lead, motivate and develop the cleaning team.
• Maintain exceptional cleaning standards across the site.
• Build strong relationships with the client and deliver excellent customer service.
• Carry out quality inspections and resolve issues promptly.
• Support the team with operational cleaning when required.
• Complete audits, reports and daily administration.
• Ensure Health & Safety procedures are followed at all times.

Skills and Qualifications

• Previous supervisory or management experience within cleaning or facilities management.
• Positive, approachable and professional leadership style.
• Confident communication with both clients and colleagues.
• Patient, supportive and able to coach the team.
• Decisive, including the ability to say "no" when necessary.
• Calm under pressure and adaptable to changing priorities.
• Good IT skills and excellent spoken and written English.

Equal Employment Opportunity Statement

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.