Smart Interventions Scheduler

First Recruitment Services are delighted to be assisting our long-standing client who are seeking a Smart Interventions Scheduler.

This is a temporary position for 1 year, with the view of extending.

The role will be responsible for scheduling the delivery of smart interventions and administering delivery of SLAs.

Position

• Working within a team of schedulers.
• Managing the end-to-end administrative process, ensuring work is programmed and updated accurately.
• Communicating with Customers, Suppliers, Craft Teams and Engineers.
• Utilising daily reports to ensure work is appropriately prioritised.
• Working with SAP, CRM, PM, MRS, PowerOn, Netplan and other IT Systems.
• Providing reports as and when required.
• Building strong relationships with teams across the business.
• Safe and effective scheduling of all direct and contractor field resources.
• Exceeding SLA targets.

Experience and Qualifications

• Good level PC skills is essential, experience of SAP, PowerOn and Netmap is advantageous.
• Good customer facing skills with the ability to manage and resolve customer issues and queries.
• Ability to work in a pressured environment as part of a highly focused team.
• Ability to work cooperatively with team members.
• H&S awareness.
• Letter writing skills.

Why Join Us?

• 24/7 access to NHS approved GP telephone support and prescription services
• Access to the UK's largest employees discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling