Slots Manager

The Slots Manager will lead and manage the Slots Department, driving and delivering the business on our 80 Jackpot Slots Floor featuring progressive jackpots of up to £20k and a market leading electronic roulette offering.

This involves ensuring exceptional customer experience is achieved, financial targets are met, effective team performance, alongside meeting our compliance with company standards all while maintaining operational efficiency.

Key accountabilities

• Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
• Deliver excellent customer service, proactively handling feedback and resolving customer issues promptly.
• Plan and execute promotional activities to drive engagement and profitability.
• Ensure adherence to safer gambling and our licensing objectives.
• Accountable for the effective training, development, and motivation of the slots team.
• Instill a continuous performance improvement culture throughout the team empowering them to achieve targets in their respective areas of responsibility.
• Knowledgeable of competitors, their products and offers along with the impact they have on your customers.
• Drive the best service experience in the market.

What's needed for success

• Solid experience working in a similar role within a similar gambling industry management role.
• Strong leadership, people management and communication skills.
• Customer-focused, analytical and commercially minded.
• High attention to detail; integrity; resilient under pressure.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You'll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.