Skills & Engagement Service Coach - AR

Job Title: Skills & Engagement Service Coach

Overview

Provide personalised advice, guidance, and coaching to support individuals-particularly job seekers and economically inactive residents-in improving their confidence, wellbeing, and progression into employment, education, or training. Manage a caseload of clients and work collaboratively with local partners to deliver impactful support services.

Key Responsibilities

• Deliver one-to-one coaching sessions, creating tailored action plans to help clients overcome barriers and achieve personal and employment goals
• Support clients with job search skills, including CV writing, applications, and interview preparation
• Plan and deliver workshops and group sessions focused on employability, confidence, and personal development
• Conduct skills assessments and regularly monitor and review client progress
• Build and maintain relationships with employers, training providers, and local services to create opportunities for clients
• Carry out outreach activities, including attending family hubs, community events, and engaging new participants
• Manage a caseload, maintaining accurate records and reporting on outcomes and progress
• Promote services through events, partnerships, and community engagement
• Follow up with clients post engagement to track longer term outcomes

Key Skills & Experience

• Experience supporting individuals in employment, education, or community settings
• Strong communication and interpersonal skills, with the ability to motivate and engage diverse groups
• Experience delivering coaching or workshops
• Good organisational and administrative skills, including managing multiple clients and maintaining records
• Ability to work collaboratively with internal teams and external partners

Additional Requirements

• GCSEs (or equivalent) in English and Maths
• Willingness to obtain an Information, Advice and Guidance (IAG) qualification
• Commitment to safeguarding, equality, and professional development
• Flexibility to travel locally and attend occasional events