SITS Technical Support Analyst

Our client is recruiting for a proactive and technically skilled SITS Technical Support Analyst to join their Digital Services team. This is a vital role that supports and enhances the student experience by ensuring the smooth operation, maintenance, and development of the SITS student records system and eVision portal.

You'll act as a key technical point of contact, resolving issues, supporting system upgrades, contributing to development projects, and helping deliver solutions that meet evolving academic and administrative needs.

Key Responsibilities

Provide technical support for the SITS student records system and its integrations.
Diagnose and resolve bugs, log solutions, and escalate issues when necessary.
Work with Senior Application Developers on large-scale and complex developments.
Deliver small-scale development tasks independently using SITS tools, HTML, and JavaScript.
Support quality assurance, software updates, and version releases.
Participate in change management and testing of new features.
Ensure compliance with Data Protection, GDPR, and Cyber Security standards.

Essential:

Degree-level education (or equivalent experience).
Experience using the Tribal SITS:Vision/eVision system.
Knowledge of web technologies (HTML, JavaScript, JQuery, CSS).
Strong analytical and problem-solving skills.
Excellent communication skills and experience working in collaborative teams.
Proficiency with Microsoft Office tools and understanding of relational databases and SQL.
Understanding of student data and its use in Higher Education.

Desirable:

Knowledge of StuTalk, APIs, and system integration mechanisms.
Experience in Agile/Lean environments, or secure development practices.
Experience in Higher Education or technical support roles.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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