Site Reliability Engineer

Overview

SRE is part of a global organization that leverages the latest technology to communicate with colleagues across the globe. We organize into distributed teams. SRE teams are anchored to iManage offices across the globe. Tuesdays and Thursdays are dedicated to in office collaboration, rapid innovation, and developing a sense of belonging at iManage. Mondays and Fridays are reserved for remote friendly focus time to get things done. Have the best of both work styles in a workplace that is intentional about belonging, collaboration, and accomplishment.

Being a Site Reliability Engineer at iManage Means

You are an engineer, a builder, and a systems thinker. You'll create middleware and platform guardrails that empower developers to innovate quickly and reliably. You combine technical depth with empathy to eliminate customer pain, especially when working with enthusiastic teams stewarding the world's most privileged data.

You uplift those around you, act as a subject matter expert, and drive change. You chase contributing factors over root causes, value code over documentation, and documentation over process. You'll engage in architectural discussions, reduce toil, and deliver scalable, resilient platforms that support our customers and organization.

As an SRE, you'll help scale our cloud platform, collaborate across teams to promote standardization and resiliency, and participate in on call rotations. You'll be a key voice in observability, change management, and service scalability.

iManage is experiencing explosive growth in its flagship cloud product. We're seeking software and systems engineers specializing in reliability and platform services to join our transformative cloud journey. This requires rethinking technical decisions with a beginner's mindset and a focus on resilience and sustainability. If you write code, think in systems, embrace complexity and automation, and are passionate about service resilience and scalability - we want to talk to you.

iM Responsible For

• Eliminating TOIL through automation and software development.
• Partnering cross functionally with application teams and internal stakeholders.
• Creating a modern, cloud native platform that is resilient, cost effective, and secure by default.
• Scaling cloud infrastructure to support our Kubernetes based ecosystem.
• Maintaining the freshness and utility of platform services.
• Improving the security posture of our products.
• Designing automation, orchestration, observability, and disaster readiness into our products.
• Participating in production support and on call rotations.
• Leading incident management and post incident retrospectives.

iM Qualified Because I Have

• Experience writing design documents, postmortems, and refactoring application code.
• Built automation to reduce operational burden or developed internal SaaS tools.
• Ability to advocate for SRE principles (e.g., SLOs vs SLAs) and introduce them effectively.
• Experience in public cloud or hosted datacenter environments (Azure and AKS preferred).
• A passion for collaborative teamwork.

Bonus Points If I Have

• Hands on experience with Linux server stacks (Ubuntu/Debian preferred).
• Knowledge of cloud provisioning platforms (Terraform preferred).
• Exposure to configuration management tools (Chef preferred).
• Experience with containerization/clustering technologies (Docker preferred).
• Familiarity with observability and alerting tools (Prometheus/Grafana or ELK/EFK).
• Practical experience with CI/CD pipelines and rollout strategies.
• A bachelor's degree (or equivalent experience) in Computer Engineering or related field.
• Proficiency in one or more programming languages (e.g., Java, Python, Golang).
• Familiarity with scripting languages (e.g., PowerShell, Bash, Python, Ruby).

Don't meet every qualification listed above? iManage is committed to building a diverse and inclusive environment and encourages everyone to apply. If you are excited about this role but your past experience doesn't align perfectly with every qualification, apply anyway.

iM Getting To

• Join a rapidly evolving, industry leading SaaS company on a journey of growth and scalability.
• Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with access to LinkedIn Learning courses and Microsoft training.
• Be part of a supportive and experienced team within a dynamic, inclusive culture.
• Enjoy flexible work hours to balance personal time with professional commitments.
• Collaborate in a modern, open plan workspace with a gaming area, snacks and drinks, and regular social events.

iManage Is Supporting Me By

• Creating an inclusive environment where you can shape the culture with your unique perspective.
• Providing a market leading salary determined through a fair process and regularly reviewed against industry benchmarks.
• Rewarding with an annual performance based bonus.
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay).
• Matching pension contributions (up to 6%).
• Offering private medical insurance and a cash plan to assist with everyday costs.
• Providing group life cover, including life insurance, income protection, and critical illness protection.
• Encouraging the flexible time off policy with 25 days of annual leave and additional time off as needed.
• Having multiple wellness days each year to prioritize mental health and well being.
• Providing access to RethinkCare, a global behavioral health platform for personal well being and resilience.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text. Contact careers at imanage dot com for questions about communications from our team.

About iManage

At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We enable professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve complex professional challenges and enable better business outcomes. We are looking for people who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Learn more at: . Privacy information is available in our privacy policy: