Site Manager

About The Role

The days and hours: This is a 40-hour per week position operating on a rotating shift pattern, which will be agreed upon at the point of appointment. Flexibility is essential, as shifts may include morning, daytime and evening hours across the week. There will also be a requirement to participate in a flexible weekend on-call rota to support operational needs.

Salary: £35,000 - £36,372 per annum

Location: London, EC2N 2DL

We are looking to recruit a Cleaning Site Manager at our client's premises. We are looking for someone who has excellent customer service skills, & wants to make a difference in their working environment and feel proud about the work they do, if

What makes this job amazing?

• Full learning and supportfrom Atlas. (We believe in our people and want you to do well). Learning and Support will be a mixture of on-the-job training, tool box talks and discussions with your line Manager about opportunities within the business.
• Stream - our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.
• The ability to progress your career within Atlas.
• Learning and development lead by you: support in areas you like or want to learn more about.
  
• The opportunity to work amongst people who value and support each other, achieving great results.
  

What you'll be doing:

• Managing, motivating, supporting and training site supervisors and cleaning operatives to deliver high-quality cleaning services in line with agreed SLAs and KPIs.
• Leading by example to ensure the highest cleaning standards are consistently achieved across the site.
• Delivering strategies to improve staff retention, including inductions, training, coaching, performance management and regular feedback.
• Managing recruitment activities, interviewing new starters and supporting onboarding processes in conjunction with the wider business.
• Conducting regular quality audits and site inspections using company systems and apps, ensuring standards are maintained and any issues are resolved promptly.
• Holding regular client meetings and building strong working relationships to ensure exceptional service delivery.
• Overseeing site training records and ensuring all team members receive the appropriate training and development opportunities.
• Managing site documentation, audit records and compliance paperwork, ensuring all records are accurate and up to date.
• Ensuring cleaning products, materials and equipment are correctly stored, maintained and controlled within agreed budgets.
• Delegating workloads, managing rotas and ensuring adequate staffing levels are maintained.
• Monitoring time and attendance through electronic systems and maintaining accurate workforce records.
• Ensuring all colleagues wear the correct PPE, follow site rules and adhere to health and safety procedures at all times.
• Maintaining compliance with quality management systems, health & safety legislation, environmental policies and company procedures.
• Managing client and operational issues, investigating complaints and implementing corrective actions where required.
• Working closely with the Area Manager and wider operational team to drive continuous improvement and exceptional customer satisfaction.

About You

We're hoping to recruit a person who is compassionate toward people: quick on the draw when it comes to hygienic safety in busy environments and have experience in people management. Ideally someone who is based within the area, enjoys a proactive role maintaining a strong and happy relationship with clients and staff.

What skills and attributes we need from you!

• Previous experience in a Site Manager, Cleaning Manager or Supervisory role within a cleaning or facilities management environment.
• Ability to work well in a busy working environment and communicate effectively with people at all levels.
• Strong leadership skills with the ability to motivate and develop teams.
• Good understanding of cleaning processes and industry standards.
• Excellent communication and customer relationship skills.
• IT literacy and confidence using reporting, audit and workforce management systems.
• A proactive, organised and hands on approach to managing operations and solving problems.
• Commitment to maintaining safe working environments and delivering service excellence.
• A full UK Driving Licence
• A right to work in the UK (please bring your evidence to the interview).
• A Basic DBS check.

If you are enthusiastic, take pride in your work and have great attention to detail you'll fit in perfectly with our award-winning team.

About The Company Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose To create happiness in ourselves and others

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we're always there when it really matters. Whether it's with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most of all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas. Don't be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no one is watching. Whether it's owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

If we're a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what's going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long term solutions over short term fixes. Constantly seek opportunities to learn from others, and if something doesn't make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Equal Opportunities Employer

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.