Site Manager

What You'll Do Lead & Develop the Team

As the senior on site leader, you will:

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members.
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture).
• Conduct ongoing development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.

Deliver an Exceptional Customer Experience

• Champion a welcoming, service oriented environment where every customer feels valued.
• Resolve escalated concerns and coach the team on best in class customer engagement.
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers.

Oversee Site Operations & Equipment Performance

• Own all daily operational workflow and ensure efficiency, accuracy, and safety.
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support.
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to increase performance and reduce downtime.

Drive Sales, Profitability & Business Results

• Set and manage site level sales, membership, labor, and operational targets.
• Lead sales initiatives, promotions, and team wide upselling behaviors.
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
• Manage site expenses, inventory, and cost controls.

Ensure Safety, Compliance & Brand Standards

• Enforce all health, safety, and environmental protocols.
• Ensure adherence to company policies, operating procedures, and quality standards.
• Address risks, incidents, or equipment failures promptly and effectively.
• Conduct regular audits and site inspections to ensure consistency and compliance.

Qualifications Required

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands on outdoor environment.
• Strong problem solving and decision making skills.
• Reliable, self motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn).
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Preferred (but not required!)

• Previous site management or multi team leadership experience.
• Experience in retail, service, hospitality, or other customer facing roles.
• Mechanical aptitude for overseeing equipment checks and maintenance.
• Experience with sales driven environments or membership programs.

If you're ready to take the wheel and drive performance across a growing territory, we want to hear from you.