Showroom Host (Saturday) - Ipswich Volkswagen

Ipswich Volkswagen are now looking for an experienced and well-presented showroom host to cover Front of House on Saturdays.

Hours of work will be: 9.00am - 5.00pm (30 minutes lunch).

As a showroom host on our front desk, you will play the most important role at Ipswich Volkswagen. You create the first impression when a guest arrives and you'rethe final memorythey take with them when they leave.

You are right at the very heart of the action, with the power to make a real difference to people's day. Providing a warm and professional welcome to all visitors to Ipswich Volkswagen. Ensuring the reception desk is manned and deal with email and telephone queries in a timely and professional manner.

Key Responsibilities include:

• Welcome each customer to the business, ensuring an immediate and friendly greeting is provided, establishing their individual needs in order to professionally hand them over to the most appropriate colleague
• With your strong interpersonal skills and confident manner, you will create a positive experience for all customers when visiting/contacting the business
• Provide additional telephony support to colleagues where demand requires additional support across all departments
• Ensure all customers are well attended to, providing a comprehensive hosting service for the duration of their visit to the business
• Maintain knowledge of the products and services in order to provide appropriate levels of support to all enquiring customers, and maintaining a commercial awareness to identify and respond to any opportunities to promote the products/services available
• You will be a Marriott Motor Group 'Brand Ambassador', ensuring the presentation of all retail areas of the business are continually maintained to the highest of standards, along with ensuring compliance of health & safety and Brand/Commercial legislation
• Highly motivated with strong enthusiasm for the Brand as well as an affinity for technology; you will enjoy, and be encouraged, to go 'the extra mile' for all customers.
• Provide administrative support to all departments where required
• Assist by pro-actively recognising and acting upon the need to support customers and colleagues

The successful candidate will:

• Be of immaculate presentation
• Have excellent communication manner including face to face, over the phone and email
• Be a real team player
• Be flexible to help out with any additional duties as needed
• Be computer-literate

• Attentiveness
• Communication and interpersonal skills
• Customer service
• Multi tasking
• Problem solving

• Competitive salary
• Healthcare cashback plan
• Generous holiday entitlement
• Employee assistance programme
• Long service awards
• Leading brand led learning and development
• High street retailer discounts
• Recommend a friend

Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Marriott Motor Group are an equal-opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential

Wolsey HouseSproughton RoadIpswichSuffolkIP1 5ANUnited Kingdom