Shop Supervisor

Shop Supervisor

Sue Ryder Charity shop, 199 - 203 Marsh Rd, Leagrave, Luton LU3 2QQ

30 Hours per week over 7 days £12.36 per hour + rewards & Benefits

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin.

Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year.

As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team.

Responsibilities

• Drive business, push sales, and achieve targets.
• Lead a team to deliver great customer service to donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team.
• Set high standards of merchandising and housekeeping, ensuring health and safety priority.
• Manage effective stock processes to keep shop merchandised with fresh, seasonal stock.
• Act as a brand ambassador, supporting in store campaigns and fundraising initiatives.
• Manage stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

Closing date

29th December

Interview date

6th January

Our Commitment to Equity, Diversity and Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility support is offered for interview process.

If you require support to compete an application or participate fully in the interview process, please email .