Shop Supervisor
Posted 1 day 22 hours ago by Sue Ryder
£12.36 per hour plus reward and benefit scheme
Employment Type: Part Time
Hours of Work: 7.5 hours per week inc Sats on rota
Ref No: CB503654SS6033
Closing Date: 17/11/2025
Shop SupervisorUnit 3, 5 Brook Street, Todmorden, OL14 5AJ
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin.
We are Sue Ryder, one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year in hospices, in people's homes and in the community. Our mission is to give support to those approaching the end of life or living with grief.
Our shops offer a range of innovative outlets, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you will help us inspire communities by providing more care for more people through innovation, collaboration and sustainable practices. You will also contribute to driving up the income that generates the vital funds necessary to keep our care and support services running.
We value our people - they are our most important asset. We work hard to ensure you feel valued and included as part of a team. In retail, most work every weekend; our managers mainly work only half the time. We do not expect our teams to work past 5.15 pm in most shops. The earliest we start is 8:45 am. We provide Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
At our Sue Ryder Todmorden charity shop we're at the centre of an amazing community that supports us every day of the week as customers, donors and volunteers.
Accessibility: stairs lead to the office, kitchen, toilets and sort room.
Do you have retail experience and excellent customer service skills? Would you love to use your retail knowledge for an important cause? If so, come and assist, and support our Shop Manager to run our Todmorden shop and contribute to the work we do across Sue Ryder!
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You'll bring a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can do attitude and a good understanding of financial and IT administration.
Other responsibilities include:- Help drive business, push sales and achieve targets.
- Lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority for you and your teams.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Manage an effective stock process through the Epos operation.
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan - claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee support programme
- and lots more. Please visit our careers website for the full list.
Interview date: 25th November
If you want more than just a job, we want you.
Join the team and be there when it matters.
Our commitment to equity, diversity and inclusionAt Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we're proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email .
Once in post you'll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our Equity, Diversity and Inclusion work, please visit:
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.