Shop manager- John Lewis- Stratford- 40 hours

Job Overview

Michael Kors is looking for a Shop Manager who will lead the host store team to deliver exceptional customer experiences both in-store and virtually. The role requires a results oriented retail professional who thrives in a dynamic environment, supports team accountability, and upholds brand standards in a respectful and inclusive manner.

Responsibilities

• Inspire, coach, and support the store team, building a culture of accountability and high performance.
• Assist in onboarding and training new team members, ensuring inclusive and effective onboarding.
• Provide constructive feedback to help team members develop.
• Uphold brand presentation and professionalism, modeling company values and the behavior toolkit.
• Meet and exceed shop in shop sales goals, holding self and the team accountable for results.
• Analyze reports and develop action plans to meet or exceed expectations.
• Track and communicate business results and opportunities to drive sales and product knowledge.
• Ensure sales and unit goals/KPIs are established and communicated for MK Ambassadors.
• Demonstrate sales leadership by actively selling on the floor.
• Collaborate with district managers and wholesale marketing to identify marketing opportunities.
• Identify and communicate product and inventory needs promptly.
• Educate retail partner sales associates on the Michael Kors selling experience.
• Conduct weekly/monthly business overviews and seasonal product training with retail partners' managers and associates.
• Lead the team to prioritize inclusive, high quality customer experiences, building loyalty.
• Support consistent client communication through available tools and channels; manage client database to identify engagement opportunities.
• Maintain a visible presence and elevate service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.
• Ensure shop in shop and stockroom are well maintained, organized, and accessible.
• Partner with retail teams to keep visual graphics current.
• Oversee timely processing of deliveries and stock placement.
• Communicate with corporate, regional, and district teams and collaborate on visual merchandising strategies.
• Use company communication platforms effectively and follow through on required actions.

Qualifications

• Proven experience in retail and team leadership within a dynamic environment.
• Comfortable with technology and able to use digital tools to enhance the customer experience.
• Adaptability and resilience in a fast paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills with attention to detail.
• Proficiency in retail metrics, KPIs, and Microsoft Office.
• Effective communication skills in English.

Benefits

• Competitive compensation package.
• Clothing allotment.
• Employee wellbeing programme.

Compensation Range

£26,000.00 - £41,500.00 GBP (salary range varies by role requirements, skill set, and experience).

Equal Employment Opportunity

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.