Shop Manager - Number Twenty

Salary: £22,292 p a. (based on £27,865 FTE)

Main Duties & Responsibilities

• Actively drive sales to maximise shop profitability and achieve annual budget
• Provide line management of deputy and bank team and support for volunteers
• Deliver excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care
• Champion sustainability wherever possible across the shop operation
• Deliver and maintain a high standard of presentation of merchandise
• Support the buyer and visual merchandising manager to select appropriate product ranges
• Maintain the integrity of the number twenty brand
• Proactively enhance customer experience through the implementation of regular shop events and promotions at key trading periods
• Proactive use of social media to promote the shop and engage with the local community
• Oversee all operational matters relating to successful running of shop
• Manage and operate agreed stock rotation system
• Strong commercial awareness - ability to analyse KPIs and P&Ls to drive sales forward
• Follow agreed till, cashing up and banking procedures
• Provide support to plan and implement annual stocktake
• Provide emergency cover for the shop as required
• Support Head of Shops in recruitment and induction of new employees and volunteers
• Support the Hospice Fundraising and Communications teams to promote key events in the shop and the organisation as a whole
• Act as an ambassador for The Hospice and proactively build links within the local community.

Qualifications, Skills, Experience and Knowledge - A passion for retail and a 'people person'

• Good general standard of education
• Experienced retail manager (min 3 years) with demonstrable experience of commercial success and accountability - a track record of increasing and sustaining sales growth
• Line management experience
• Visible leadership skills - can motivate others to achieve goals, communicate and monitor objectives, lead by example and be a team player
• Strong communication and interpersonal skills - empathetic and patient
• Ability to lead a team in order to establish the highest standards of customer service and shop presentation
• Strong commercial awareness - ability to analyse KPIs and P&Ls to drive sales forward
• Strong operational and organisational skills
• Good numeracy - confident working with figures and reports
• Confident IT user
• Ability to work under pressure and multi task in a busy and fast moving environment
• Physical strength and pace to cope with regular manual lifting and handling
• Flexibility
• Driver with own transport