Shift Lead, Technical Operations - 24/7 Monitoring

A leading telecom services provider in Manchester is seeking a Technical Operations Shift Lead to oversee and develop a team of TOC Analysts. The successful candidate will ensure optimal service and continuous monitoring of data communications systems, working closely with service providers and customers. Essential qualifications include team management, strong analytical skills, and a flexible approach to shift work. The role demands excellent communication abilities and a commitment to continuous improvement.