Shift Lead: Frontline Ops & Team Coach

Marks & Spencer Plc in Birmingham is recruiting a Shift Lead to manage the fill operation, ensuring a ready-to-trade sales floor and coordinating resources for peak performance. The role requires taking operational responsibility and leading the floor in the absence of the Colleague Manager.

You will coach colleagues on the One Best Way, drive productivity for store opening, and ensure a smooth customer payment experience while maintaining a clean, safe, and welcoming store environment.