Shift Lead: Drive Store Readiness & Customer Service

Marks & Spencer is hiring for a Shift Lead to oversee the fill operation and maintain a ready-to-trade salesfloor. You will coordinate resources, coach colleagues on the One Best Way, and drive productivity in readiness for store opening.

As a frontline supervisor, you will model customer service, support Colleague Managers, and be a key holder responsible for opening/closing tasks, cash handling, and incident logging across the shift pattern.