Shift Lead - IT Service Desk & Customer Advocate

A leading UK data centre provider is seeking a Customer Service Desk Shift Lead to oversee support activities and ensure high-quality customer service within their Service Management Centre. The successful candidate will need to have ITIL experience and a ticket management background. Responsibilities include coaching team members, managing communications, and ensuring service compliance with SLAs. This role demands excellent problem-solving skills and a proactive, customer-focused attitude, with working hours including shifts on weekends and holidays.