Shift Lead - Food - Braintree Simply Food

Team Support Manager Work Pattern

Week 1: Sunday 06:00-14:00, Monday 04:00-12:00, Tuesday 04:00-12:00, Thursday 04:00-12:00, Friday 04:00-12:00. Week 2: Monday 04:00-12:00, Tuesday 04:00-12:00, Friday 04:00-12:00, Saturday 04:00-12:00.

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18.

This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Additional Unsocial Premium of £3.00 per hour (for any hours worked between 22:00 and 06:00).

Purpose of the Shift Lead role

To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resources to serve, sell and fill and to lead the floor in the absence of the Colleague Manager.

Coordinate resources to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.

Allocate resources effectively to deliver a quick payment experience.

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.

Coordinate the team to deliver a clean, safe and well presented store.

Play their part in creating a great team atmosphere that is inclusive of everyone.

Role model great Customer Service.

Role model the M&S behaviours and Colleague Expectations across the store.

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.

Support nearby stores if operationally required.

Responsible for being a key holder and answering call outs as required.

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Purpose

• Duty manage in the absence of the next level leader when required.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Lead colleagues in delivery of task prioritising customer first.
• Plan, allocate and follow through on delivery of task to a consistent standard across the store.
• Drive job productivity.
• Support colleagues through coaching and feedback.
• Use MI to take action to drive performance.
• Help maintain a safe and legal environment for colleagues and customers.
• Support the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more often.

Key Accountabilities

• Deliver great standards and service by putting the customer first.
• Act on customer feedback to deliver improvement.
• Ensure delivery of brilliant basics.
• Coach the team to deliver excellent standards of product presentation.
• Support delivery of plan A.
• Provide regular and timely feedback to line manager to support colleague performance.
• Support with the training and coaching of colleagues maximizing digital tools and channels.
• Identify colleagues for recognition and celebrate success within the store.
• Provide feedback to BIG to improve colleague experience.
• Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and taking action.
• Role model new ways of working through the use of digital tools.
• Allocate resources efficiently to deliver processes, tasks and service ensuring activity is completed consistently and productively.
• Deliver operational excellence, ensuring all processes and tasks are delivered in line with business expectations.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

Key Capabilities

• Understand how M&S operates, its strategy, future and the role they play.
• Effectively manage own reactions and responses around change.
• Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
• Set performance objectives for self in conjunction with line manager and in line with business plans.
• Took accountability for planning and managing own work efficiently to ensure objectives are met.
• Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
• Build positive relationships by being a good listener and getting to know people by establishing a connection.
• Be in control of their own reactions and consider how to share their perspective to create better reaction for the team.

Technical Skills / Experience

• Support delivery of excellent customer service and KPI's across the store.
• Have a good level of digital capability and can access and utilise relevant systems.
• Have good knowledge of the commercial operation, brilliant basics and operational excellence.
• Maintain current working knowledge of all VM principles.
• Be a good communicator with the ability to build relationships and work within a team.
• Have good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
• Maintain high presentation standards, attention to detail and deliver on time, right first time.
• Interpret data relevant to the role.
• Demonstrate flexibility and adaptability to change.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

Everyone's Welcome

Marks & Spencer is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We're revolutionary in how we work and offer our most exciting opportunities yet.

Equal Opportunities

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.