SFI Functional Architect - Salesforce

SFI Functional Architect - Salesforce

London Hybrid working

12 months CONTRACT Inside IR35

iO Associates has partnered with a global leader in digital consulting and is seeking an experienced SFI Functional Architect to lead CRM discovery sessions, analyse business processes, and design future-state Salesforce solutions. You'll translate complex requirements into clear user stories, build prototypes, create process diagrams, and guide cross-functional teams through implementation.

Key Responsibilities

• Lead requirement workshops, discovery sessions, and solution demos.
• Identify process gaps, reengineer workflows, and develop Salesforce solution designs.
• Break down business needs into technical components and user stories.
• Build and present Salesforce prototypes to business and technical stakeholders.
• Support UAT planning and collaborate with UX, Change Management, and development teams.
• Work across Salesforce Industries Cloud (Insurance, Financial Services, Health Cloud preferred).

Requirements

• Strong hands-on experience with Salesforce Industries (Vlocity/SFI) in the Insurance sector.
• Insurance domain background required.
• 5+ years as a Business Analyst/Consultant in CRM or digital transformation.
• Hands-on Salesforce configuration and custom development experience.
• Must have hands-on Omni Studio skills (Data Raptors, Flex Cards, Omni Scripts, Integration Procedures, Rating Engine)
• Knowledge of Product Admin, Quoting, Policy Admin, FNOL, Claims, and Enrolment.
• Salesforce Industries certification required; CPQ or SFI CPQ preferred.

If you're passionate about building impactful Salesforce solutions and ready to take on a strategic consulting role, we'd love to connect.