Servicing And Arrears Specialist
Posted 11 days 8 hours ago by Stellar Select Limited
Job Title: Servicing and Arrears Specialist
Location: London Hybrid 2 days in the office, 3 days WFH per week
Salary: Up to £40,000 depending on experience
Hours: Monday to Friday 9 am to 5 pm
Benefits- Generous holiday entitlement
- Flexibility to work from home up to 3 days per week
- Pension scheme
- Enhanced Maternity/Paternity leave
- Health insurance
- Electric Vehicle scheme
- Regular Social events
- Cycle to Work Scheme
- Life Insurance
- Cycle to work scheme
We are delighted to be working with an award-winning Specialist Mortgage Lender who has a new vacancy for a Servicing and Arrears Specialist. The ideal candidate will have Buy to Let loan servicing experience gained with a Mortgage lender or mortgage and loan servicer
Responsibilities- Uphold high standards of consumer duty across all mortgage servicing activities, ensuring customers are treated fairly and consistently.
- Review borrower requests and referrals, supporting decision-making to deliver the best outcomes for customers.
- Monitor mortgage arrears and collaborate with third-party servicers and funding partners to agree on collection strategies and process improvements.
- Assist with servicing, reporting and provide accurate documentation for internal teams and institutional funders.
- Oversee arrears and litigation cases, ensuring all actions comply with company policies, FCA regulations, and MCOB requirements.
- Track arrears trends, escalate complex or high-risk cases with clear recommendations, and maintain accurate records to support audit readiness.
- Contribute to the continuous improvement of servicing, arrears, and litigation processes, always keeping the customer at the heart of decisions.
- Experience in mortgage debt collection, including dealing with loans in default at expiry with a mortgage servicer or mortgage lender in the BTL lending sector.
- Customer-focused with the ability to find effective solutions for borrowers, internal and external clients.
- Have a Consumer Duty mindset
- Desired understanding of AML policies and procedures
- The ability to work in a fast-moving environment where priorities can change
- Good time management skills
- A good sense of humour
For more information regarding the role of Servicing and Arrears Specialist, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.