Servicenow Technical Consultant

Technical Consultant

The primary role of the Technical Consultant is to work closely with customers to review their technical requirements, propose solutions to business problems and then deliver the chosen design.

Responsibilities

• Attending functional design workshops, creating design specifications based on out of the box functionality and customer requirements.
• Customer engagement to address the technical solution, including challenging and validating customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process and people challenges.
• Supporting the Pre Sales and Delivery teams to validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
• Hands on technical delivery of the ServiceNow solutions, from development through to testing and implementation.
• Excellent verbal and written communication skills required.
• Sharing best practices and knowledge.

Qualifications, skills and experience

Required

• 2+ years of software implementation experience in either a development or consulting role.
• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• Must be prepared to travel.
• Must have legal authorisation to work in the UK.

Desirable but not required

• ServiceNow experience in the areas of ITSM, SPM, ITOM, CSM, HR or IRM products are highly desirable.
• ServiceNow Certifications in all areas are highly desirable.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.

We are an equal opportunity employer and a Disability Confident employer.