ServiceNow Technical CONSULTANT

Role Overview

The primary role of the Technical Consultant is to work closely with customers to review their technical requirements, propose solutions to business problems and then deliver the chosen design.

Responsibilities

• Attending functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
• Customer engagement to address the technical solution, including challenging and validating customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process and people challenges.
• Supporting the Pre-Sales and Delivery teams to validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
• Hands-on technical delivery of the ServiceNow solutions, from development through to testing and implementation.
• Excellent verbal and written communication skills required.
• Sharing best practices and knowledge.

Required skills and experience

• 3+ years of software implementation experience in either a development or consulting role.
• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
• Expertise and experience with ServiceNow
• Must have legal authorisation to work in the UK.

Desirable but not required

• ServiceNow experience in the areas of ITSM, SPM, ITOM, CSM, HR or IRM products are highly desirable
• ServiceNow Certifications in all areas are highly desirable.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
• 25 days of Annual leave + an option to purchase more through our Flexible Benefits.
• Flex benefits system - exciting opportunity to choose your own benefits.
• Pension - matching contribution up to 10%.
• Private Medical Scheme.
• Life Assurance.
• Opportunities to learn in Atos Training platforms.

Other notes

As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are a care leaver friendly employer, if you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox -

If you have any questions, please contact our recruiter Dharmarajan

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.