ServiceNow Solution Architect

Overview

A leading consultancy is seeking a ServiceNow Solution Architect to join a high-profile client account within the UK public sector. This role offers the opportunity to work closely with the client's internal ServiceNow team, contributing to strategic decisions and platform enhancements.

Responsibilities

• Lead the design and delivery of ServiceNow solutions, translating business requirements into scalable, high-quality technical designs.
• Provide technical governance and enforce coding standards across internal and client-side development teams.
• Produce and maintain high-level design documentation and solution architecture artefacts.
• Act as a senior escalation point for development blockers and platform-related issues.
• Identify and log continuous improvement opportunities across the ServiceNow platform.
• Support platform health management and contribute to technical triage during major incidents.
• Collaborate with cross-functional teams to ensure alignment with business goals and technical feasibility.

Required Skills & Experience

• Proven experience as a ServiceNow Solution Architect or Senior Developer.
• Deep expertise in ServiceNow platform capabilities, architecture, and best practices.
• Strong stakeholder engagement and communication skills.
• Experience in technical governance and mentoring development teams.
• Ability to work independently and lead technical discussions with both business and IT stakeholders.

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