ServiceNow Lead

We are seeking a highly skilled ServiceNow Lead who will act as the single point of contact (SPOC) at the client location for a DevOps project on ServiceNow. The ideal candidate will have strong hands on development experience combined with project delivery expertise, ensuring seamless coordination between client stakeholders and the delivery team.

Key Responsibilities:

• Serve as the primary liaison between the client and internal teams for all project related activities.
• Lead and manage end to end delivery of ServiceNow BAU, Integration, Implemetation and Dev project, ensuring adherence to timelines and quality standards.
• Provide technical leadership and guidance on ServiceNow modules, including ITSM, ITOM, and ITAM.
• Collaborate with cross functional teams to ensure smooth implementation and support.
• Manage stakeholder expectations and provide regular status updates.
• Identify risks, issues, and dependencies, and implement mitigation strategies.

Required Skills & Experience:

• Hands on development experience in ServiceNow, including scripting and customization.
• Strong knowledge of ServiceNow modules: ITSM, ITOM, ITAM.
• Proven experience in Integration and implementation of various ServiceNow modules
• Project delivery experience with ability to manage scope, timelines, and resources.
• Excellent communication and stakeholder management skills.
• Ability to work independently as the single point of contact at client location.
• Familiarity with Agile methodologies and ITIL processes.

Preferred Qualifications:

• ServiceNow Certified System Administrator or Implementation Specialist.
• Experience in managing large to Mid scale ServiceNow implementations.
• Exposure to cloud platforms and integration tools.