ServiceNow GRC Architect

Experience: 10+ Years

Role Summary

The ServiceNow Technical Architect is a key leadership role responsible for designing and guiding the implementation of scalable, secure, and high-performing ServiceNow solutions. This position involves collaborating with business and technical stakeholders to translate complex requirements into architectural blueprints that drive efficiency, innovation, and platform excellence.

Key Responsibilities

Architectural Leadership

• Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and strategic objectives.

• Develop both high-level and low-level technical designs, providing architectural guidance throughout the implementation lifecycle.

Platform Strategy & Roadmapping

• Define and maintain the strategic roadmap for the ServiceNow platform, identifying opportunities for leveraging out-of-the-box features, integrations, and innovative customizations.

Technical Advisory & Governance

• Act as a subject matter expert and trusted advisor to clients and internal teams on platform capabilities, performance, scalability, and security.

• Establish governance frameworks to ensure technical consistency, integrity, and adherence to platform best practices.

Requirements Analysis & Solution Design

• Collaborate with business stakeholders to capture and analyze requirements, translating them into robust architectural solutions and detailed design documents.

Cross-Module Expertise

• Provide architectural guidance across multiple ServiceNow modules, including:

  • Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management.

  • Security Operations (SecOps): Vulnerability Response, Security Incident Response, and Security Dashboards.

  • IT Service Management (ITSM).

  • IT Operations Management (ITOM).

  • Customer Service Management (CSM).

Integration Design

• Architect and oversee the implementation of complex integrations between ServiceNow and other enterprise systems using REST, SOAP, JDBC, and MID Server technologies.

Technical Oversight & Quality Assurance

• Provide technical direction to development teams, ensuring compliance with design patterns, coding standards, and performance guidelines.

• Conduct code reviews, ensure solution quality, and oversee technical delivery milestones.

Prototyping & Demonstrations

• Lead the creation of technical prototypes and conduct platform demonstrations to validate design concepts and illustrate capabilities to stakeholders.

Performance Tuning & Optimization

• Identify and address performance bottlenecks, ensuring ServiceNow applications meet scalability and performance standards.

Advanced Scripting & Development

• Demonstrate expert-level proficiency in ServiceNow scripting (Server-side JavaScript, GlideRecord, GlideSystem, UI Policies, Business Rules, Client Scripts, Script Includes) and custom application development.

Agile Leadership

• Guide agile teams from a technical perspective, ensuring alignment of user stories and development activities with overall architectural goals.

Platform Evolution

• Stay up to date with the latest ServiceNow features, releases, and industry trends, applying new capabilities to optimize architectural designs and enhance client solutions.

Required Skills & Experience

• Extensive experience as a ServiceNow Technical Architect or in a similar leadership role.

• Proven success in designing and delivering large-scale ServiceNow implementations across multiple modules.

• Deep understanding of ServiceNow platform architecture, data model, and security framework.

• Expertise in platform governance, performance tuning, and security hardening.

• Hands-on experience with complex integrations and enterprise-wide deployments.

• Strong analytical, problem-solving, and stakeholder communication skills.

• Experience working in Agile environments and leading technical teams.

• Relevant ServiceNow certifications such as:

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)

  • Certified Application Developer (CAD)

  • Certified System Administrator (CSA)

Platform / Tool Expertise

• ServiceNow GRC (Governance, Risk & Compliance)

• ServiceNow SecOps (Security Operations)

Qualifications

• Bachelor's or Master's degree in Engineering, Computer Applications, or a related discipline (B.E/B.Tech, BCA/MCA).

• ServiceNow Certified Consultant credential preferred.