ServiceNow Engineer

On behalf of HSE we are looking for a ServiceNow Engineer (Inside IR35) for a 4 month contract. Remote working with occasional travel to Bootle.

At the Health and Safety Executive, we believe everyone has the right to come home safe and well from their job. Our mission is to prevent work-related death, injury, and ill health.

Our roots stretch back to 1833. The modern HSE is an independent regulator with a wide reach across many employment sectors. Using world leading science, we have helped protect millions of people from devasting injury and suffering through our diverse regulatory activities.

We're looking for an experienced ServiceNow professional to help shape the future of our ServiceNow platform.

This role will focus on establishing clear governance for ServiceNow improvements, developing a robust approach for managing enhancements, and supporting the wider ServiceNow function in delivering a best-in-class service experience.

Working with senior stakeholders and the ServiceNow Subject Matter Expert, you will help define how improvements are identified, prioritised, and implemented, ensuring that ServiceNow continues to evolve in line with organisational needs. This is an exciting opportunity to influence strategic direction, strengthen governance, and ensure ServiceNow delivers measurable value across the business.

As a ServiceNow Engineer your main responsibilities will be to:

. Support the ServiceNow SME in designing and implementing an improved governance model for managing enhancements and change requests.
. Develop a structured process for assessing proposed improvements, prioritising them based on business impact, and aligning delivery with organisational objectives.
. Establish clear criteria and procedures for change and release management, ensuring the ServiceNow environment remains stable, secure, and compliant.
. Engage key business stakeholders in governance activities to ensure transparency and collaborative decision-making.
. Work with stakeholders to evaluate the current operating model for maintaining and supporting ServiceNow.
. Provide recommendations for a future operating model that optimises support, performance, and user satisfaction.
. Support the ServiceNow SME in producing and implementing a consolidated improvement plan that reflects current and future enhancement priorities.

Essential:

. An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.)
. Strong understanding of the ServiceNow platform and its core modules, particularly ITSM.
. Experience designing and implementing ServiceNow governance, enhancement, or improvement frameworks.
. Ability to analyse business processes and identify opportunities for improvement using out-of-the-box ServiceNow capabilities.
. Excellent stakeholder engagement skills with the ability to translate technical concepts into business language.
. Knowledge of ITIL processes and best practice in service management.
. Strong analytical and organisational skills, with the ability to manage multiple priorities in a complex environment.
. Experience supporting or collaborating with ServiceNow SMEs, developers, or administrators.
. ServiceNow certification (eg System Administrator)

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, HSE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".