ServiceNow Developer (HRSD/CSM/Employee Centre)

Posted 9 hours 7 minutes ago by MRP Technology Ltd

Contract
Not Specified
Public Sector Jobs
West Midlands, United Kingdom
Job Description

Must hold active SC Clearance

ServiceNow Developers required to support the delivery of a large-scale ServiceNow implementation covering HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.

Must hold active SC Clearance

This is a UK-based opportunity with 2-3 days per week onsite in the west midlands, offering a long term engagement with competitive rates. The role is suited to experienced ServiceNow Developers who have strong hands-on development experience and are comfortable working across multiple delivery workstreams.

Key Responsibilities

  • Configure and develop ServiceNow solutions across HRSD and CSM.
  • Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
  • Configure Employee Centre experiences and user journeys.
  • Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
  • Support configuration of Virtual Agent and Now Assist capabilities.
  • Participate in sprint planning, backlog refinement and technical design discussions.
  • Support unit testing, SIT, UAT and defect resolution activities.
  • Produce and maintain technical documentation.
  • Work collaboratively with architects, developers, testers and business stakeholders.
Essential Skills & Experience
  • Strong hands-on ServiceNow development experience.
  • Strong experience across HRSD.
  • Experience across a combination of:
    • CSM/Source-to-Pay Operations
    • Employee Centre/Employee Centre Pro
    • ServiceNow integrations
    • Virtual Agent and/or Now Assist
  • Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
  • Strong knowledge of JavaScript, Glide APIs, Flow Designer and ServiceNow Scripting.
  • Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs or IntegrationHub.
  • Experience supporting Agile delivery and test cycles.
  • Strong analytical and problem-solving skills.
  • Excellent stakeholder engagement and communication skills.
  • Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
Certifications & Clearance
  • ServiceNow Certified System Administrator - Essential
  • Active SC Clearance - Essential
  • UK-based - Essential
Highly Desirable:
  • ServiceNow Certified Implementation Specialist - HRSD
  • ServiceNow Certified Implementation Specialist - CSM
Desirable:
  • ServiceNow Certified Application Developer
  • Employee Centre
  • IntegrationHub
  • Virtual Agent
  • Now Assist/GenAI accreditations