ServiceNow BA: Flexible ITSM/CSM Workflows

Posted 14 days 15 hours ago by About Infotel Group

Permanent

Full Time

Other

Glasgow, United Kingdom

Job Description

About Infotel Group in the UK seeks a ServiceNow Business Analyst to bridge business stakeholders and delivery teams. You will analyse processes, refine functional requirements, and translate them into ServiceNow user stories and configurations across ITSM, CSM, or HRSD.

You will facilitate workshops, maintain the sprint backlog, design UAT, create reports, and drive adoption while applying ITIL/ITSM and Agile practices.