ServiceNow Administrator

Ergo is pleased to offer an opportunity for a ServiceNow Administrator, joining a newly established ServiceNow Practice. In this role, you will be involved in on boarding and supporting customers on the ServiceNow Cloud (SaaS) platform, using the first TPSM deployment outside of North America.

We believe passionately in developing our employees, both professionally and personally. All our staff are trained at the highest standards in line with the vendor certification standards.

We offer strong benefits including pension, health insurance, 25 days AL, educational assistance and much more.

What will you do?

• Support and implement solutions for internal and external stakeholders
• Business analysis and process engineering
• Identify problems and design solutions and recommendations on system enhancements
• Configure and customise the ServiceNow instance to meet the organization's specific needs
• Create and manage workflows, business rules, and scripts to automate processes
• Set up and manage user roles, permissions, and access control
• Troubleshooting and resolving technical issues within the platform
• Collaborating with IT teams to integrate ServiceNow with other systems and tools
• Monitoring and optimizing the performance and scalability of the ServiceNow instance

What do you need?

• Previous experience with ServiceNow
• Experience with database design and models
• Experience administering ServiceNow platform core functionality in some / all of the following:
  • VA administration
  • ITSM pro
  • CSM pro
  • CMDB (SCCM, InTune, Azure, AWS, SAM/HAM)
  • Integration hub
  • SLA's
  • Catalog builder
  • Domain separated data
  • Flow Designer
  • UI builder
  • Portal administration
  • Performance Analytics
• Professional certification such CSA or CAD a real advantage