Serviced Office Assistant Centre Manager

Centre Executive
Are you a commercially minded people person who thrives in a fast paced, customer focused environment? Do you enjoy balancing operational excellence with sales, leadership, and relationship building? If so, this could be the perfect next step in your career.

About the Company
Our client is a leading provider of flexible workspace solutions, supporting ambitious businesses, entrepreneurs, and growing teams across the UK. Their centres are more than just offices - they are vibrant business communities designed to help organisations thrive.

With a strong focus on service, innovation, and commercial performance, the company prides itself on delivering exceptional customer experiences while maximising the potential of every space.

The Role
As Centre Executive, you'll play a pivotal role in the success of a busy business centre. Working closely with the General Manager, you'll take ownership of day to day operations, customer satisfaction, and revenue growth - particularly across flexible, short term, and ancillary income streams.

You'll be a visible presence in the centre, leading by example, supporting your team, and ensuring every customer interaction reflects the high standards of the brand.

What You'll Be Doing
Customer Experience & Sales

• Deliver outstanding customer service that drives satisfaction, retention, and advocacy
• Conduct professional tours and manage the full sales journey from enquiry to close
• Build strong, long term relationships with customers through proactive engagement and events
• Resolve issues swiftly and effectively, always aiming to exceed expectations

Commercial Performance

• Drive sales activity to meet and exceed revenue and occupancy targets
• Maximise income from non traditional revenue streams ("fast cash")
• Track performance against KPIs, identifying opportunities for growth and improvement
• Work closely with marketing teams on local campaigns to increase visibility and demand

Operations & Compliance

• Oversee smooth daily operations, including opening/closing and service standards
• Ensure health & safety compliance and maintain a clean, professional environment
• Coordinate maintenance and facilities requirements to keep the centre running seamlessly

Leadership & Team Development

• Supervise and support Centre Operations Assistants
• Lead onboarding, training, and ongoing development
• Conduct regular one to ones, performance reviews, and coaching conversations
• Manage rotas and ensure appropriate cover at all times

Financial & Reporting Support

• Assist with budget management, forecasting, and P&L performance
• Maintain accurate records and ensure compliance with company policies and regulations

You'll be someone who combines commercial awareness with a genuine passion for people. You're confident, organised, and resilient, with the ability to juggle multiple priorities in a dynamic environment. You will bring.

• Proven experience in a customer facing, operational, or supervisory role
• Strong sales and commercial acumen with a track record of hitting targets
• Excellent communication and problem solving skills
• A proactive, "can do" attitude and the ability to stay calm under pressure
• Strong organisational skills and attention to detail
• Confidence using Microsoft Office 365 and CRM systems