Service Transition Lead

The Role
Service Transition ensures smooth movement of services into the live business environment, bridging the gap between Design and Operations. This role is critical to maintaining policies, processes, and procedures that protect the operational environment. The candidate will work with versatile stakeholders and have hands-on experience in Service Transition.

Your responsibilities:

* Support development, introduction, transition, and day-to-day operation of ITIL SIAM processes, engaging with business colleagues, suppliers, and stakeholders.
* Assist in creating or reviewing enterprise service architecture strategy aligned with organizational requirements.
* Develop, communicate, implement, and review processes ensuring strategic management of enterprise service architecture.
* Ensure SIAM aspects for services are met and aligned with service obligations.
* Document proposed service design for integration and implementation of solutions, ensuring inclusion in business cases, project plans, and Service Design Packages.
* Attend Technical Design Authority meetings and adhere to governance processes.
* Monitor and control risks, issues, and dependencies affecting transition; communicate with stakeholders to manage expectations and feedback.

Your Profile
Essential skills/knowledge/experience:
Overall IT experience: 10+ years
Service Transition hands-on experience: 6+ years

Desirable skills/knowledge/experience:
? Proven experience establishing Service Design & Transition frameworks aligned to ITIL.
? Successful delivery of Service Transition outcomes in complex, regulated environments.
? Expertise in planning, implementation, control, review, and audit of service provision.
? Strong knowledge of Service Operations (Incident, Change, Problem, Release Management, Supplier Performance, Customer Satisfaction) within SIAM.
? Core consulting skills: strategy development, workshop facilitation, stakeholder engagement, storytelling, presentation development, data analysis.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.