Service Team Assistant

As a key member of the service team within our business HQ, the service team assistant will be required to undertake work assigned from across the company and will have daily interactions with all staff.

The role

This job description is not exhaustive, and the post holder may be required to undertake additional duties from time to time to assist with the smooth running of the Edinburgh management services team. Key tasks/responsibilities include, but are not limited to

Duties

• Undertake Room Set-ups and resets for client meetings and events
• Sort/Manage all incoming mail, scan to relevant person and place in Mail Sling
• Prepare mail for dispatch, checking, folding and ensuring enclosures are included and cheques are signed
• Save Tracked "Proof of Delivery" to the Matter No
• Package couriers and arrange either online or by phone
• Repair minor faults located on the Satellite Copiers (inc calling out Engineers), install new toner when required
• To complete all requests sent to us via our online portal or by email including but not limited to:
  • Printing
  • Copying
  • Scanning
• Ensure Stationery Supplies are in stock and order when necessary.
• Check Printbays for Stationery stock and replenish supplies accordingly.
• Proactively check the office environment for any faults and elevate for repair immediately.
• Undertake any other reasonable duties as required by Line Manager

Person Specification

• Ability to work well under pressure and to strict deadlines
• Creative approach to problem solving
• Ability to undertake physical responsibilities across the office
• A friendly and positive attitude, and an ability to work alongside staff from all sections of the business
• Flexible approach to ensure that all requests are prioritised and completed efficiently and effectively

Other information HR Contact

If you would like further information on the role or require accommodations to make your application please contact

At Shepherd and Wedderburn we strive to provide a supportive, inclusive and high performance working environment, where everyone feels they belong. Diversity and inclusion is at the heart of our business and we therefore welcome applicants from different backgrounds to all levels of the organisation. To foster inclusivity we particularly encourage applications from those who may be from underrepresented groups, including candidates from Black, Asian and minority ethnic backgrounds, LGBT+ people, people with disabilities or who are neurodivergent and those from lower socio-economic backgrounds.

Data Protection

Shepherd and Wedderburn is committed to protecting the privacy and security of your personal information that we collect as a "controller". The information provided by you will be processed in accordance with our Privacy Notice for Applicants . If you are successful in obtaining paid employment with us we will hold your information in accordance with our Privacy Notice and Data Retention Policy for Personnel, which will be provided to you at the relevant time.

Relevant information will be disclosed to the interview panel and Human Resources staff members. We may contact any referees provided for the purposes of discussing your application and will ask your permission before doing so.

If you provide any information deemed to be "special category" information under the General Data Protection Regulation, we may use this as follows:

• We will use any information provided in relation to reasonable adjustments to make appropriate arrangements for interview or other selection processes.
• We will use any information provided in our diversity monitoring form to ensure meaningful monitoring and reporting. Any analysis of this data will be done on an anonymous basis.

Should your application be unsuccessful, the information provided will be deleted on the basis of the timescales set out in our Privacy Notice for Applicants .

If you have any further questions about how we process and store your information, or your rights in relation to this, please refer to our Privacy Notice for Applicants .